bachmaier® Support

We are always here for you:

Monday to Thursday: 8:30 am - 4:30 pm

Friday: 8:30 am - 3:00 pm

Key Concerns

Customised vs universal hearing protection – what’s the difference?

We offer both customised (Custom) and universal (Unifit) hearing protection options. Our Unifit products, such as Unifit work and Unifit fidelity, are ideal for occasional use. However, if you prioritise comfort and an optimal fit, customised hearing protection is the best choice. With over 30 years of expertise in tailoring these solutions, we’ve earned the trust of hundreds of thousands of customers. Once you've experienced the benefits of customised earmoulds, you’ll never want to go back to standard products.

How is it ensured that the ear protection is adjusted to the volume, and that you choose the correct filter?

We follow the same standards for ear protection used in companies and industries, even for personal use. The noise exposure level of 80 dB should not be exceeded for more than 8 hours during a day. Based on this, you can select your filter. If you're unsure, our chatbot can give you a recommendation, or our ear protection professionals can provide thorough advice. If you still have doubts or feel that 80 dB is too loud, there's an option to change the filter.

Which custom hearing protection solution best suits your individual needs?

We offer three types of ear protection solutions tailored to different needs:

1. Custom-made ear protection without electronics:

These products offer passive noise reduction – sounds are simply quieter. You can choose between options with filter technology that allow certain frequencies to pass through better, and those without filter technology.

2. Electronic ear protection:

Our electronic models are available both as unifit versions (universal size) and as customfit versions (made to measure). Some models combine passive noise reduction with the ability to transmit your audio source directly to your ears via Bluetooth.

3. Specialized solutions for industry and communication:

For specific requirements, such as communication in noisy environments, we offer ear protection with individually adjustable noise reduction levels and Bluetooth signal transmission.

Unsure which product is best for you? No problem – we are experts in custom solutions.

Where can I buy ear protection?

Are you looking for high-quality ear protection? We operate across Europe and collaborate with wholesalers in most European countries. In the DACH region (Germany, Austria, Switzerland), we have an extensive network of dealers consisting of experienced audiologists. In principle, any audiologist or hearing care professional worldwide can take an impression of your ears and order custom ear protection directly through us. Click here to find a dealer.

Instruction manuals & data sheets downloads

Here you will find all the important information on hearing protection. Our products splash, sleep, and silence mini are not certified products and do not have a technical data sheet.

Videos: ear-molding, how-to.

Here you will find links to explanations about the world of hearing protection.

Which model is suitable for bands?

All our hearos models are designed for bands and the stage. While the individual models differ in sound, they all deliver the entire audible frequency range relatively neutrally, ensuring that musicians can hear their monitor signal clearly and accurately. Additionally, we rely on robust materials as well as durable cable and plug systems. This makes hearos in-ear monitors perfectly suited for the demands of life on the road. Visit an audiologist – they can borrow a test kit with sample sets from us free of charge, allowing you to try out all the in-ear models.

What are the advantages of in-ear monitoring?

Stages can get very loud. Traditional loudspeaker monitoring increases overall sound levels, while in-ears protect your hearing and let you hear your personalised mix with clarity and at a safe volume.

What audio quality do custom-fit in-ears offer?

Thanks to their perfect fit, custom-fit in-ears deliver outstanding sound quality and excellent sound isolation. Our hearos models are tuned to a linear studio sound profile.

How much do custom-fit in-ears cost?

Prices vary depending on the model and features. Custom requests, such as adding a personal logo, may incur additional costs. Click here to find a dealer.

Videos: ear-molding.

Here you will find links to explanations about the world of hearos.

How can I order a custom-made product from you?

For your custom-made product, we require ear impressions. You can find partners across Europe who work with us through our dealer search. Click here to find a dealer.

What payment options are available?

For custom-made products, the transaction is handled through our local dealers. For products from our online shop, you can pay by invoice, PayPal, or credit card (processed via the payment service provider Mollie).

How long does it take for my product to be ready for shipment?

  • Online shop products: Shipping is usually done by the next business day at the latest.

  • Custom-made hearing protection products: Ready within 2 weeks.

  • Custom-made in-ear products: Ready within 3–4 weeks

Which shipping service do you use?

We ship online store products exclusively with DHL.

Which products are excluded from returns?

Products from our online shop can be returned without issue. However, custom-made products such as hearing protection, in-ear monitoring, or communication products are excluded from returns. If you are dissatisfied with a custom-made product, please contact your audiologist – we will find a solution together.

Contact Our support team :)

Questions?

Here’s how to reach us:

Monday to Thursday: 8:30 am - 4:30 pm
Friday: 8:30 am - 3:00 pm

Have questions?
We look forward to hearing from you.

FAQs

What does "Otoplastics" mean?

Otoplastics is a term derived from the words "Oto" (ear) and "plastere" (to fit). Literally, it means "custom-fit to the ear." The term originally comes from hearing aid technology but is now also frequently used in connection with custom ear protection. An otoplastic is a specially customized ear protection that fits perfectly to the shape of the ear. It provides not only optimal protection from noise but also high comfort. Due to its individual fit, custom ear protection is especially indispensable in loud environments such as industrial settings, craftsmanship, or at music events, and it has become an essential part of many areas of life today.

What is in-ear monitoring?

For a great performance, musicians need to hear themselves clearly on stage. This can be achieved through loudspeakers or specially designed in-ear monitors.

How long do custom-fit in-ears last?

With proper care, they can last for several years. However, intensive use or changes in your ear shape may reduce their lifespan.

I am a company and need ear protection for my employees. What should I do?

Are you looking for ear protection for your employees or need a larger quantity, for example, for your company or association? We have the perfect solution for you! Simply get in touch with us if you need a complete setup.

We work with a partner company that has field staff nationwide. Alternatively, we can arrange for an audiologist to come directly to your location to professionally coordinate everything. Just send us a brief message – we'll take care of the rest!

What should I do if there is no dealer near me?

Visit an audiologist or hearing care professional in your area and ask them to order a product from us. Alternatively, contact us directly – we’ll find a solution!

And what about your support?

Join us and leave a review on Google!

Benjamin Rauch ⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of visiting bachmaier GmbH in their new company building in Bischofswiesen and I am absolutely impressed by what I saw there. The modern building is not only an architectural masterpiece, but also a symbol of innovation and progress that perfectly reflects the company's values. Another remarkable aspect of bachmaier GmbH is its dedicated workforce. Every employee I met was not only extremely competent (...)

Mara Huber ⭐️⭐️⭐️⭐️⭐️

Very satisfied with the products and great service

Stefan Mathis ⭐️⭐️⭐️⭐️⭐️

Our acoustics company has been working with bachmaier for years. The products are of very high quality and neatly finished - the delivery times are excellent. In addition, the bachmaier team is simply great - everyone is always friendly and endeavours to ensure smooth processing (technical clarifications, delivery dates, etc.). This makes co-operation fun - thank you for that!

Pius Blechl ⭐️⭐️⭐️⭐️⭐️

Friendly customer service & good quality products. The company is sustainable and future-orientated.

Optik u. Hörgeräte Nagl GmbH (Optik Nagl) ⭐️⭐️⭐️⭐️⭐️

I was already convinced of the precision of their work - but this weekend I was able to get to know this great company live at the Innovation Days. I've never seen a company that works so well together as a team. Everyone is highly motivated, in a good mood and a lot is invested in ‘teamwork’ - you can just feel it. Such a great company simply deserves to be supported - even if you can perhaps save a few euros elsewhere - here you are investing in passion 👍👍👍👍👍

Interested in our products?

Find a bachmaier® partner near you. With our dealer locator, you can search our network of dealers across Europe.

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